I wake up and discover the internet connection is down to the house.
I log into my router and run the diagnostics software that is built into it. Everything is good (BTW this is an actual router which bridges the DSL signal to ethernet (built by Cisco)).
So I call tech support. The fellow immediately blames the device and tells me that they will send out a new one on Tuesday. It will have built in WiFI, and since "I don't pay for a static IP address" it will be "easy to configure".
Ugh,... I have a routable subnet, and no I don't want your cheep assed device that won't do what my current device does.
We go around and around for a bit, and finally he gets me his manager.
His manager stumbles through the conversation for a bit, and repeats the "we can be out by Tuesday, and our new device is better...".
I escalate, and he pushes back.
So? I escalate again, and point out that I am happy to call the city and bitch about their service (I also drop words like "911 service", etc...).
I get transferred to Idaho.
This nice woman bounces the line for me, and....
Everything works.
In the future, I am going ask to be transferred to the US first.
I've been a Centurylink customer for several years now, and I am rather happy with their service. I have a Cisco 800 series at the office and an Airport Extreme at the house. Since they have been running just fine for years I assume any issues are on the Centurylink side, so when I call in my system magically turns from Linux to Windows XP and it's connected directly to a Xyxel 660.
ReplyDeleteThe last two times I had to call and go through the script (power off, power on, reset, etc) I did it once from JFK and the second time from EPCOT. Although it was a waste of time, they finally got me to the person who could reset or otherwise fix the line. I do sometimes try to suggest that I should go directly to the next level of support, but those first level guys are often required to do the script regardless. I've found it to be just quicker to roll with it,
Shibboleet.